Refunds, Shipping & Cancellation Policy

Welcome to Shadow Glass Theater. Your subscription includes both a physical mailer and access to our digital musical experiences. Physical mailers are shipped to the address you provide during sign-up, and shipping times may vary based on your location. Digital access begins as described in your plan details and is meant to complement, not replace, the mailed experience.

Refunds: Because we prepare and ship physical materials, all sales are generally final once a billing cycle has begun and your mailer is in process. If you believe there has been an error with your order, please contact us as soon as possible at hello@shadowglasstheater.com so we can review your situation.

Shipping: We ship physical mailers to the address on your account. Please make sure your address is accurate and up to date before each billing cycle. We are not responsible for delays or issues caused by incorrect or incomplete addresses, postal service disruptions, or circumstances beyond our control.

Cancellations: You can cancel your subscription at any time through your account settings to stop future renewals. When you cancel, you will continue to receive any physical mailers and digital access already included in the current paid period, but you will not be charged for future cycles.

If you have questions about your shipment, delivery status, or billing, please reach out to us at hello@shadowglasstheater.com. Our goal is to make your Shadow Glass Theater experience smooth, magical, and worry-free.